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Yes, you can cancel non-personalized jewelry and accessories before shipping occurs. However, it is not possible to cancel personalized order once we process to handcraft.

Please contact our customer service team as early as possible when you changed your mind.

For standard shipping, it normally takes 10-12 days. For express shipping, it will take 8-10 days depends on the destination. Please refer to our delivery policy for further details. 

We can change your shipping address if we have not arranged shipment for your order. 

Want to know exactly where it is?

• You can track your order from the link we sent to you

Haven’t Received A Shipping Notification?

• Once your order is shipped, you will receive a shipping notification with a tracking number for you to track your order
• If you haven’t received a shipping notification then your order probably hasn’t been shipped yet. Don’t worry. We will let you know once your order is on its way to you

Order Should’ve Arrived But Hasn’t?

• Check the shipping address on your shipping confirmation and see that all details are correct. If there is a slight mistake, the order will return to us and we will contact you for a correct shipping address
• Track your order with the tracking number on the suitable tracking site, if it shows that your order is on its way please allow a few more days to receive your order
• Ask other members of your household if they accepted the package. Yes, this happens a lot!
• Check if the order was delivered to your local post office

If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.